Amaara Vectors Private Limited (“Us”, “We”, “Our” or “Amaara”) is the author and publisher of www.amaara.com (“Website”) as well as certain software applications (“Apps”), (together, “Services”).
This Privacy Policy applies to You whether You are:
- A Medical Administrator, Medical Practitioner, or Health Care service provider (individual or organization), including authorized associates and employees.
- A Patient, to whose information or data we are provided access while providing the Services, or his/her representatives or affiliates.
- Any other user of the Services.
Entities/ persons referred to above shall hereinafter be referred to as “End-User”, “You” or “User”.
BY USING THE SERVICES OR BY OTHERWISE GIVING US YOUR INFORMATION, YOU WILL BE DEEMED TO HAVE READ, UNDERSTOOD AND AGREED TO THE TERMS, PRACTICES AND POLICIES OUTLINED IN THIS PRIVACY POLICY. IF YOU DO NOT AGREE, DO NOT USE THE SERVICES OR PROVIDE INFORMATION.
1. Context & Purpose
This Privacy Policy applies to Your use of the Services. It explains:
- The type of Personal Information we collect from Users;
- Purpose, means and modes of usage of such information;
- How and to whom we disclose such information;
- How we protect Personal Information including Sensitive Personal Data;
- How Users may access and/or modify their Personal Information.
This Privacy Policy is published in compliance with Section 43A of the IT Act, the IT (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 and IT (Intermediaries Guidelines) Rules, 2011.
2. What is Personal Information?
- “Personal Information” means any information that relates to a natural person, which directly or indirectly identifies the person.
- “Sensitive Personal Data or Information” includes financial details, health condition, medical history, biometric information, passwords etc. Information available in the public domain is not considered Sensitive Personal Data.
3. Types of Personal Information Collected
- Name
- Mobile Number
- Age
- Gender
- Email address
- Medical information
- Work/organization data (for providers)
We may also collect internet usage details such as IP address, browser type, ISP, browsing history, and temporary cookies for administration and analytics.
4. Purposes for Which Your Information May Be Used
Amaara will retain User’s Personal Information only to the extent necessary to provide Services. The purposes include:
- Registration and account creation
- Processing orders/requests
- Completing transactions and billing
- Technical administration and customization
- Maintaining records on behalf of medical providers
- Improving Services and features
- Debugging support issues
- Research, surveys, product feedback
- Fraud prevention and identity verification
- Communications regarding policies or updates
5. Disclosure and Transfer of Personal Information
We may disclose Personal Information:
- To government authorities if required under law or judicial orders.
- To protect Amaara’s rights, fight fraud, or enforce Terms of Use.
- To employees and processors on a need-to-know basis, bound by confidentiality.
- To prospective investors, strategic partners, or in case of reorganization or sale of assets.
Your express consent is required for collection, use, and disclosure of Sensitive Personal Information.
6. Retention of the Information
We retain information only as long as required for providing Services or as permitted under law. Withdrawal of consent may affect our ability to provide Services.
7. Security Practices and Procedures
We adopt international best practices and technical, operational, and physical safeguards to protect data. However, we are not liable for data loss due to unauthorized access to your devices or events beyond our control.
8. Users’ Rights
- You may withdraw consent at any time (not retroactive).
- You may request correction or deletion of information by contacting us at help@amaara.com.
- We are not responsible for authenticity of information supplied by Users.
- We are not responsible for third-party breaches or government actions.
9. Grievance Redressal
We have designated Mr. Arjun Ravindra as the grievance officer. He will address grievances within one month of receipt.
Contact: help@amaara.com